Terms & Conditions

1. Who we are

Reset Maldives Retreat is operated from Australia by Malzak Pty Ltd (ABN 84 689 374 614). In these terms, "we", "us" and "our" refer to the organiser, and "you" refers to each guest named on a booking.

2. The retreat

The retreat runs 11–19 May 2027 (9 days / 8 nights): 5 nights in Laamu Atoll followed by 3 nights in Maafushi, Maldives.

The group is limited to 20 paying guests. The retreat needs a minimum of 10 paying guests to go ahead (see clause 6).

3. Making a booking

When you submit the booking form, your place is held for a limited time while you pay your deposit. If the deposit is not received in that time, the hold lapses and the place is released.

Your booking is confirmed only once your USD $400 per person deposit has been successfully received and verified by us. A booking request, a reservation hold or reaching a payment page does not confirm a booking.

By booking you confirm that you have read and accept these Terms & Conditions and the Cancellation & Refund Policy, and that the details you provide are accurate.

4. Prices and payment

All prices are per person in US dollars (USD) and all payments are made in USD. Any amounts shown in other currencies are estimates only.

Every guest follows the same payment plan: a USD $400 deposit at booking, then the remaining balance in three instalments due 10 December 2026, 10 January 2027 and 10 March 2027. If you book after an instalment date, those earlier instalments are due at the time of booking.

Standard online bookings close at 11:59 pm Brisbane time (AEST) on 15 February 2027, or earlier if all 20 places are filled. After that date, late bookings or waitlist replacements may be accepted only with the organiser's approval, subject to availability and supplier arrangements, and all amounts already due must be paid at booking.

You may pay early or pay in full at any time. We do not store your card details; payments are processed by our payment provider.

If a payment is missed, we will contact you and allow a 7-day grace period. After that, your booking will be reviewed by the organiser. We will not cancel your booking without first contacting you and giving you a final notice.

5. Accommodation and room sharing

Triple and twin packages involve sharing a room. If you ask to be matched with another guest, we will try to match you with a suitable roommate of the same gender, but matching depends on availability. If we cannot match you, we will contact you about your options.

Room allocations are made by us and may vary between the two islands.

6. Minimum numbers

The retreat needs at least 10 paying guests whose payments are up to date. We will make the minimum-numbers decision by 15 January 2027 and let every guest know.

If the minimum is not reached and we cancel the retreat, the Cancellation & Refund Policy explains your refund, including your deposit.

We recommend waiting until the retreat has been officially confirmed before purchasing non-refundable international flights.

7. Transfers

You may ask to transfer your booking to another eligible person on or before 15 February 2027. A transfer needs our written approval, acceptance of these terms by the new guest, a compatible room arrangement, and compliance with airline and hotel requirements. Any genuine supplier name-change charges are payable.

After 15 February 2027 transfers are not guaranteed, because domestic flights are expected to be booked after that date and airlines may restrict passenger changes.

8. Itinerary changes, weather and safety

The itinerary is a guide. Boat trips, snorkelling and other activities depend on weather, sea conditions, safety advice and local regulations, and may be changed, shortened or replaced. Wildlife sightings (such as mantas, turtles, sharks and dolphins) are never guaranteed.

Water activities involve risk. You must tell us honestly about your swimming ability and any medical conditions, follow the instructions of guides and crew, and use the safety equipment provided. You may sit out any activity.

9. Travel insurance, passports and visas

All guests are required to arrange their own comprehensive travel insurance for the duration of the retreat. Travel insurance is not included in the retreat price. We recommend cover for medical treatment, emergency evacuation, cancellation and water activities.

You are responsible for holding a passport valid for the period required by the Maldives (generally at least six months beyond your arrival date), meeting entry and visa requirements for your nationality, and booking your own international flights.

10. Suppliers

Hotels, domestic airlines, boat operators and other services are provided by independent local suppliers. We choose suppliers with care and will help you if something goes wrong, but suppliers are responsible for the services they provide, subject to your rights under the law.

11. Your rights under Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under that law or any other law that cannot be excluded.

12. Photography and videography

We may take photos and video during the retreat. We will only use images in which you can be identified for promotional purposes if you have given your separate, optional consent. You can withdraw that consent at any time by emailing us.

13. Contact

Questions about these terms: contact@resetmaldivesretreat.com.