Cancellation & Refund Policy

1. How to cancel

All cancellation requests must be made in writing by email to contact@resetmaldivesretreat.com. Your cancellation takes effect on the date we receive your email.

2. If you choose to cancel (voluntary cancellation)

The USD $400 per person deposit is non-refundable for an ordinary voluntary cancellation, subject to your rights under the Australian Consumer Law.

Cancellation on or before 10 January 2027 (11:59 pm Brisbane time, AEST): we will refund the payments you have made, excluding the USD $400 per person non-refundable deposit.

Cancellation from 11 January 2027: no standard refund is available for a voluntary cancellation, subject to the Australian Consumer Law and any other rights that cannot be excluded.

If you book from 11 January 2027, the standard cancellation deadline has already passed when you book, so the stricter voluntary-cancellation conditions above apply to your booking from the start. You will be asked to confirm this separately before booking. This does not affect your rights under the Australian Consumer Law, and not every cancellation results in loss of all payments — each request is assessed in line with this policy and the law.

We do not ask you to pay instalments that had not yet fallen due at the time you cancelled.

Before cancelling, consider a transfer to another person (available on or before 15 February 2027) and check your travel insurance.

3. If a required payment is not made

If an instalment is not paid by its due date, we will send you reminders and allow a 7-day grace period. If payment is still not made, the organiser will review the booking, contact you and send a final written notice before any decision is made.

If the booking is then cancelled for non-payment, it is treated in the same way as a voluntary cancellation on the date of cancellation. We will not charge any penalty beyond what is set out in this policy.

4. If we cancel the retreat

If we cancel the retreat for any reason within our control — including if the minimum of 10 paying guests is not reached by 15 January 2027 — the guest cancellation rules above do not apply. We will refund all payments you have made to us, including your deposit, in accordance with applicable law.

We are not responsible for costs you have paid to third parties, such as international flights, which is why we recommend waiting until the retreat is officially confirmed before booking non-refundable flights.

5. Circumstances outside our control

Events such as severe weather, natural disasters, pandemics, government directions, civil unrest or the failure of a key supplier may force us to change or cancel parts of the retreat, or the whole retreat.

If this happens we will tell you as soon as possible and offer what is reasonably available — for example an alternative activity, a change of date, or a refund of amounts we are able to recover from suppliers — together with any remedy you are entitled to under the Australian Consumer Law. Your travel insurance may also cover your losses.

6. Major changes

If we need to make a major change to the retreat before departure (such as a change of dates or of an island), we will tell you in writing and you may choose to accept the change or cancel and receive a refund of payments made to us, including your deposit.

7. Refunds

Refunds are paid in USD to the original payment method where possible. We aim to process refunds within 14 days of confirming the amount. We cannot control exchange-rate differences or fees charged by your bank.