Privacy Policy

1. About this policy

Reset Maldives Retreat (Malzak Pty Ltd (ABN 84 689 374 614)) respects your privacy and handles personal information in line with the Australian Privacy Principles where they apply to us.

2. What we collect

Contact details, date of birth (month and year), gender, country, emergency contact, room and travel-companion preferences, swimming and activity level, dietary, allergy and medical information you choose to share, and records of your payments.

We never collect or store your full card details. Card payments are handled by our payment provider.

3. Why we collect it

To manage your booking and payments, arrange accommodation, flights, transfers and activities, keep you safe, contact you about the retreat, and meet our legal and accounting obligations.

4. Who we share it with

Only what is needed with hotels, domestic airlines, boat and activity operators, our payment provider and our email and booking-system providers. Some of these are located outside Australia, including in the Maldives. We do not sell your information.

5. Marketing and photography

We will only send you promotional emails, or use identifiable photos or video of you for promotion, if you have opted in. You can opt out at any time.

6. Security and retention

Booking and payment records are stored securely, with access restricted to authorised administrators. Payment records are kept for as long as required for accounting, tax and audit purposes.

7. Access and complaints

You may ask to access or correct your information, or make a privacy complaint, by emailing contact@resetmaldivesretreat.com. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).